Weather Protection Plan

Our weather protection plan allows you to rest assured that your plants will arrive safely in summer and winter weather. This includes a personal weather check at your location and any necessary packing materials including heat packs and insulation as well as the extra time and labor that it takes to prepare your package. If any plants covered by WPP receive any weather damage we will replace the item or issue store credit for the plant, depending on availability.

If you purchased WPP and plants arrive with cold or heat damage, reach out to us at service@carnivero.com as soon as possible with pictures of the damaged plants.

If you did not purchase WPP and plants receive cold or heat damage during shipment they will not be replaced or refunded. Non-weather related damage and lost packages will still be covered by our regular Live Arrival Guarantee.

We have many years of experience shipping plants safely in cold and hot weather and know which materials are required. WPP does not guarantee a heat pack or insulation if the weather in your area does not require it. Heat packs can sometimes damage sensitive plants if they are included when not needed. WPP allows us to make that assessment and ensure you receive your plants in great condition. If it is determined that your weather is forecasted to be extreme by our standards expedited shipping may be required and our team will contact you.

If we notice your shipment requires WPP and it was not purchased we will reach out to you as a courtesy to allow you to purchase WPP before the package is shipped. If you decline WPP your package will not be held and any cold or heat damage to your plants will not be covered by our standard live arrival guarantee.

Carnivero Team appreciates your understanding of our ongoing changes as we continue to improve the services that we offer. If you have any questions or concerns please feel free to email us at service@carnivero.com.

NOTE: This item is intended to be sold with plants.