Shipping and Guarantees
The plants photographed on our website are representative of the size and quality of the plant you will receive unless stated in the product description (for example, Specimen Plants).
We offer a live arrival guarantee on all plants. We reserve the right to hold plants if your temperatures in your area are outside the recommended range. If temperatures are outside this range and you’d still like the plant shipped immediately, you can either waive the live arrival guarantee or opt for a cold/hot weather shipping kit (also available in our store). For large plants, please inquire with us on the cost of hot/cold weather shipping charges. We do have larger insulated boxes that can accommodate any size plant.
The recommended plant temperature shipping ranges are as follows:
temperate plants - (20F- 100F)
highland tropical plants (38F-90F)
lowland tropical plants (45F-100F)
If there are any plant health issues upon arrival, please contact us at email@example.com within 48 hours of receipt of the plant and provide photos. We’ll quickly address any issues. Plants are shipped USPS Priority Mail. Plants will be shipped unpotted with their roots wrapped in spaghnum moss unless otherwise indicated. Overnight shipping as well as Fedex and UPS options are available if you inquire with us. Plants are shipped to all 50 US States and Puerto Rico. International shipment of plants is not available at this time. Seeds may be shipped worldwide in compliance with the country's seed importation rules and regulations.