Shipping and Guarantees

Shipping and Guarantees 
The plants photographed on our website are representative of the size and quality of the plant you will receive unless stated in the product description.

We offer a live arrival guarantee on all plants. We reserve the right to hold plants if your temperatures in your area are outside the recommended range. If temperatures are outside this range and you’d still like the plant shipped immediately, you can either waive the live arrival guarantee or opt for:

Heat packs provide protection against temperatures that are down to 10 degrees below the recommended temperature range.  

Cold weather shipping kits provide protection against temperatures that are down to 20 degrees below the recommended temperature range.

Warm weather shipping kits provide protection against temperatures up to 20 degrees above the recommended shipping range.

For XL plants or quantities of 5 or more, please inquire with us on the cost of larger hot/cold weather shipping charges. We do have larger insulated boxes that can accommodate any size plant.

The recommended plant temperature shipping ranges are as follows: 
temperate plants - (20F- 100F) 
highland/intermediate tropical plants (38F-90F) 
lowland tropical plants (45F-100F)

If there are any plant health issues upon arrival, please contact us at info@carnivero.com within 48 hours of receipt of the plant and provide photos. We’ll quickly address any issues. Plants are shipped USPS Priority Mail unless an alternative arrangement has been agreed upon with buyer and seller. Plants will be shipped un-potted with their roots wrapped in sphagnum moss unless otherwise indicated. Plants are shipped to all 50 US States and Puerto Rico. International shipment of plants is not available at this time. Seeds may be shipped worldwide in compliance with the country's seed importation rules and regulations.

Returns 
Because we ship live plants, we do not accept returns. If a plant arrives dead or in unacceptable condition, we will send a replacement plant of similar value. Please notify us within 48 hours of the plant's arrival to receive a replacement. Please contact us at info@carnivero.com for further information.

If you feel that you have received the wrong product, please contact us at info@carnivero.com within 48 hours of receiving the product.


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